Complaint Information

Horizon Bank is chartered under the State of Texas and, by state law, is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against Horizon Bank, SSB should contact the Texas Department of Savings and Mortgage Lending through one of the means indicated below:

In Person or by Mail

Texas Department of Savings and Mortgage Lending
ATTN: Consumer Complaint Division
2601 North Lamar Boulevard, Suite 201
Austin, Texas 78705-4294

Telephone Number

(877) 276-5550

Fax Number

(512) 936-2003

Website

http://www.sml.texas.gov/consumerinformation/tdsml_consumer_complaints.html

If you have not contacted us about the issue, we would appreciate an opportunity to resolve the matter prior to you filing a complaint. You may reach us through the contact information below:

Main Office

Horizon Bank
600 Congress Ave, Suite 400
Austin, TX 78701

Mailing Address

Horizon Bank
P.O. Box 685133
Austin, TX 78768

Telephone Numbers

Main: (512) 637-5730
Toll Free: (866) 914-2265

Email

customer.service@horizonbanktexas.com

Don’t send confidential information over email.